Last updated: 31 October 2026
Novavita Sdn Bhd (“Novavita”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit https://novavita.com.my, contact us, engage our consultancy services, register for training, use our learning management system, access resources or subscribe to our services.
We process personal data in accordance with applicable Malaysian personal data protection laws, including the Personal Data Protection Act 2010, as amended.
1. Who We Are
Novavita Sdn Bhd provides consultancy, advisory, professional training, research and knowledge resources.
Our services include self-paced learning, scheduled online and onsite training, customised corporate training, and access to digital and printed publications.
For questions about this Privacy Policy or the handling of your personal data, please contact:
Novavita Sdn Bhd
Registration No.: 201701020909 (1235075-X)
3A-1, Jalan PPS 2, Pusat Perdagangan Selaseh,
68100 Batu Caves, Selangor Darul Ehsan, Malaysia.
Email: admin@novavita.com.my
Telephone: +603-6178 1551
Please use “Personal Data Enquiry” as your email subject where possible.
2. Personal Data We Collect
The personal data we collect depends on how you interact with us. It may include the following categories.
Contact and Professional Information
- Your name, email address and telephone number.
- Your organisation, job title, department and business address.
- Information about your industry, professional interests and service requirements.
Account and Membership Information
- Your username, account profile and authentication information.
- Your membership or subscription status.
- Account preferences and records of account-related communications.
Training and Learning Information
- Course registrations, enrolments and attendance.
- Learning progress, course completion and assessment results.
- Assignments, feedback and information required to administer certificates.
- Training preferences and corporate training requirements.
Consultancy and Enquiry Information
- Information provided through enquiry forms, emails, meetings or other communications.
- Project requirements and supporting documents.
- Personal data contained in materials you provide for a consultancy assignment.
Purchase and Transaction Information
- Requests to purchase digital or printed resources.
- Billing details, delivery addresses and order information.
- Payment status, transaction references and relevant correspondence.
Where a third-party payment provider is used, payment credentials may be collected directly by that provider under its own privacy notice. The information available to Novavita depends on the payment method and provider used.
Technical and Website Usage Information
- Your IP address, browser type, device information and operating system.
- Pages visited, access times, referring pages and interactions with website features.
- Cookie identifiers, session information and security logs, where applicable.
Event and Media Information
Photographs, video footage, audio recordings or contributions may be collected during training, workshops, meetings or other activities where recording or photography forms part of the event arrangements. Further information is provided in Section 10.
Please avoid submitting sensitive personal data or unnecessary identification documents unless we specifically request them for a stated purpose.
3. How We Collect Personal Data
We may collect personal data:
- Directly from you when you complete a form, create an account, register for training, make an enquiry or communicate with us.
- Through your use of our website, learning platform and resource services.
- From your employer or an authorised representative who registers you for training or engages us on your behalf.
- From trainers, event partners or service providers involved in delivering a service to you.
- From publicly available professional sources, where relevant and permitted by law.
If you provide another person’s personal data, please ensure that you are authorised to do so and that the person has been informed about the disclosure and this Privacy Policy.
4. Why We Use Your Personal Data
We may use your personal data to:
- Respond to enquiries and communicate about your requirements.
- Prepare proposals, quotations and consultancy arrangements.
- Deliver consultancy, advisory and research services.
- Process training registrations and administer online, onsite and corporate programmes.
- Provide access to learning materials, assessments and course features.
- Maintain learning records and issue or verify certificates.
- Administer user accounts, memberships and subscriptions.
- Process purchase requests and arrange delivery of digital or printed resources.
- Manage invoices, payments, refunds and transaction records.
- Send service notices, course reminders and account-related updates.
- Obtain feedback and improve our content, services and website.
- Maintain website security, investigate misuse and prevent unauthorised access.
- Meet applicable legal, regulatory, accounting and contractual obligations.
- Establish, exercise or defend legal claims.
We may also send information about relevant courses, publications, events and services where you have consented or where otherwise permitted by law. You may opt out of these communications as described in Section 9.
Where consent is required, we will seek it through an appropriate method. Visiting our website does not, by itself, constitute consent to every processing activity described in this Policy.
5. Information You Are Required to Provide
Some personal data is necessary to respond to an enquiry, create an account, register you for a course, administer a subscription or fulfil a purchase.
Required information will be identified in the relevant form or communicated to you when collected.
If you choose not to provide required information, we may be unable to process your request or deliver the relevant service. Optional information may be withheld without affecting the service, unless we explain otherwise.
6. Who We May Share Personal Data With
We may disclose relevant personal data to:
- Authorised Novavita personnel.
- Consultants, trainers and facilitators involved in your engagement or course.
- Website hosting, IT support, learning platform, communication and other operational service providers.
- Payment providers and financial institutions involved in processing transactions.
- Printing, fulfilment and delivery providers handling resource orders.
- Professional advisers, including accountants, auditors and legal advisers.
- Authorities or other parties where disclosure is required or permitted by law.
We limit disclosures to information reasonably necessary for the relevant purpose and apply appropriate safeguards to service-provider arrangements.
For employer-sponsored or corporate training, we may share registration details, attendance, completion status and agreed assessment information with the sponsoring organisation where this forms part of the programme arrangements and has been communicated to participants.
If our business is restructured, transferred or merged, relevant personal data may be disclosed as part of that process, subject to applicable confidentiality and data protection requirements.
We do not sell your personal data.
7. Processing Outside Malaysia
Some service providers may host or process personal data outside Malaysia.
Where this occurs, we will assess the transfer and take steps required by applicable law to protect the personal data, including appropriate contractual or other safeguards.
You may contact us for further information about overseas processing relevant to your use of our services.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support:
- User authentication and secure sessions.
- Account preferences and website functionality.
- Security and prevention of misuse.
- Website performance measurement and usage analysis, where enabled.
Where we use optional analytics, advertising or similar technologies that require consent, we will obtain consent before activating them.
You may manage cookies through your browser settings and, where available, our website’s cookie controls. Blocking essential cookies may affect login, course access or other website functions.
Information about the specific cookies in use, their providers and their duration should be available through our Cookie Policy or cookie settings.
9. Marketing Communications
Where permitted, we may send updates about Novavita’s training, consultancy services, publications and events.
You can stop receiving marketing communications by:
- Using the unsubscribe option in the relevant message, where available.
- Updating your communication preferences, where available.
- Contacting admin@novavita.com.my.
Opting out of marketing does not prevent us from sending necessary messages about your account, registrations, purchases, subscriptions or ongoing engagements.
10. Photographs, Videos and Training Recordings
Some Novavita activities may involve photography or recording for training delivery, participant access, documentation or promotional purposes.
Where applicable, we will explain the intended purpose and how the material will be used. We will seek consent where required.
Recordings of online sessions may capture your name, image, voice, chat messages or other contributions, depending on how you participate.
Please inform us before an activity if you have concerns about photography or recording. We will explain any available participation options and consider reasonable requests to avoid or limit identifiable use.
If you wish to raise a concern about an image or recording published by Novavita, please contact us with enough information to identify the material.
11. Comments, Reviews and Uploaded Content
Where comments, reviews, discussion forums or upload features are enabled, we may process the information you submit together with relevant technical information for moderation, security and prevention of spam.
Your display name and submitted content may be visible to other users or the public, depending on the feature. We will identify the intended audience through the relevant interface or instructions.
Please do not include confidential information or another person’s personal data in public submissions without authorisation.
Files may contain embedded information, such as author details or image location metadata. Please review and remove unnecessary personal data before uploading them.
12. Third-Party Websites and Embedded Content
Our website may include links to external websites or embedded content such as videos, social media posts and other materials.
Third-party services may collect information about your interaction with their content, including through cookies or similar technologies. Their handling of personal data is governed by their own privacy notices.
Where technically available, we may use consent controls or other measures to limit optional third-party content until you choose to load it.
We encourage you to review the privacy notices of third-party services before using them.
13. How We Protect Personal Data
We take reasonable technical and organisational measures appropriate to the nature of the personal data and the risks involved.
These measures may include access restrictions, secure authentication, protected transmission, system maintenance, backups and confidentiality requirements.
No system can guarantee absolute security. You should keep your account credentials confidential and notify us promptly if you suspect unauthorised access.
Where a personal data breach occurs, we will assess it and notify the relevant authority and affected individuals where required by applicable law.
14. How Long We Retain Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, contractual and dispute-resolution requirements.
Retention periods vary according to the record concerned. For example:
- Enquiry information may be retained for follow-up and related business administration.
- Account information may be retained while your account remains active and for an appropriate period afterwards.
- Training and certification records may be retained to administer learning, verify completion and meet relevant programme requirements.
- Transaction records may be retained for accounting, tax and other legal purposes.
- Security logs and backups may be retained for defined operational periods.
When personal data is no longer required, we will take reasonable steps to delete it, destroy it or render it no longer identifiable.
Closing an account does not necessarily require us to delete records that we must retain for a lawful purpose.
15. Your Rights and Choices
Subject to applicable law and any relevant exceptions, you may request to:
- Access personal data we hold about you.
- Correct inaccurate, incomplete or outdated personal data.
- Withdraw consent for processing that relies on your consent.
- Stop the use of your personal data for direct marketing.
- Limit processing where applicable.
- Exercise data portability rights where applicable and technically feasible.
- Have personal data deleted where retention is no longer necessary and deletion is permitted by law.
To submit a request, please contact admin@novavita.com.my and describe the information or processing activity concerned.
We may request information reasonably necessary to verify your identity before responding. Please do not send unnecessary identification documents with your initial request.
We will respond within the period required by applicable law. Where permitted, a prescribed fee may apply to certain requests, and we will inform you before proceeding.
Some requests may be restricted by legal obligations, the rights of other individuals or other lawful exceptions. We will explain any applicable limitation.
Withdrawing consent may affect our ability to continue a service that requires the relevant processing. Withdrawal does not invalidate processing lawfully carried out before the withdrawal.
16. Children’s Personal Data
Our services are primarily intended for professionals and organisations.
If a programme is offered to individuals under 18, we will establish appropriate registration and consent arrangements, including parent or guardian involvement where required.
If you believe that a child’s personal data has been submitted without appropriate authorisation, please contact us so that we can review the circumstances.
17. Keeping Your Information Accurate
Please ensure that the personal data you provide is accurate and up to date.
You may update information through your account where this function is available or contact us to request a correction.
Accurate contact and professional details help us administer registrations, certificates, subscriptions and resource deliveries.
18. Questions and Complaints
If you have a question, concern or complaint about how Novavita handles personal data, please contact:
Novavita Sdn Bhd
Email: admin@novavita.com.my
Telephone: +603-6178 1551
Address:
3A-1, Jalan PPS 2, Pusat Perdagangan Selaseh,
68100 Batu Caves, Selangor Darul Ehsan, Malaysia.
Please describe your concern and provide relevant details so that we can investigate and respond.
You may also raise a complaint with the Malaysian Personal Data Protection Commissioner through the authority’s official complaint channels.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, practices or applicable legal requirements.
The latest version will be published on this page with an updated revision date. Where a change requires additional notice or fresh consent, we will take the appropriate steps.
Please review this page periodically to stay informed about how we handle personal data.